Frequently Asked Questions?

How do I place an order in your store?

1. Add Items to Your Cart

When found the item you would like to purchase, click the "Add 1 to Basket" button. These buttons are usually found next or under the product. Clicking this button will place the item in your basket.

2. View Basket

If you want to look over your order before you check out, click on “Basket” on top of the page.  The basket will show all the items you have selected and lets you make adjustments. You can increase or reduce the number of items you'd like to buy, or remove items from your basket. It also gives you a subtotal -- before any shipping charges and taxes are applied -- for your purchase. Once you're comfortable with the items in your basket, click the "Checkout" button on top of the page.

3. Checkout

Before you check out you will be directed to our Log In page. If you don't have an account yet, click the "Create New Account" and we'll let you create an account as you check out. You may also checkout without creating an account.

4. Provide Shipping Details

We'll ask you to provide your email address (so we can send you updates on the status of your order) and a shipping address for the order you are placing. Once you enter this information, click "Continue."

5. Choose a Payment Method and Shipping Method

Here you select your payment method and shipping method.

6. Placing Your Order

You're done! Finally, we display a page with your complete order and order number, which you can print and save for your records. Shortly after this page displays, you will receive an email confirming the details of your order.

May I Order by Telephone?

Yes, we do accept orders by telephone.

What forms of payment do you accept?

We accept Visa, Mastercard.  All of our online credit card payment methods are protected by 128 bit encryption for your security. And finally, we accept payment by personal check. Please contact us directly with any questions. If you choose to pay by personal check contact to place your order bytelephone at (949) 228-4159.

Please mail your check to:
TerrierToys LLC
PO Box 3191
Mission Viejo, CA 92690

Your order will not be processed until we receive your payment and your check has cleared.

Shipping Information

All Continental USA orders are shipped via USPS Priority Mail and/or UPS Ground. Customers orders outside the Continental USA are shipped via Air Mail.
How long does shipping take?

If we have the product in stock, it is usually shipped from our warehouse within 24 to 48 hours after receipt of the order.  Orders paid by personal check are shipped within one business day of the check clearing our bank. If we do not have the item in stock in our warehouse, the approx. delivery time will be provided on your order status e-mail.

How do you calculate shipping charges?

Our "Standard" shipping program is a flat rate shipping charge. Orders over $100.00 ship for free in the continental United States. Our "Standard" (primary) shipping methods are Priority Mail and UPS Ground but we reserve the right to ship the best way for your location. We also offer expedited 2nd or 3rd day shipping.

Expedited Shipping via UPS 2nd Day Air*

All 2nd Day Air orders must be placed online prior to 2pm PST Monday - Friday and orders placed after that time will go out on the next business day. Weekend Orders [anything placed after 2pm PST on Friday through Sunday] will ship on Monday to arrive on Wednesday.

* 2nd Day Air is only available to the 48 continental United States.

What about free shipping for some of your products?

From time to time we offer “free shipping included" offers on some of our products. This means that we will ship these products by either UPS Ground, USPS Priority Mail, at our discretion.

This offer ALWAYS applies only to shipment to addresses within the 48 contiguous United States.

Do you ship to international addresses?

We do ship to addresses outside the continental U.S. by AIR MAIL, this does not allow for tracking of the shipment. Please contact us prior to ordering for information regarding shipping cost and delivery time for orders shipped outside the U.S.

We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States.

Return & Exchange Policy?

PLEASE DO NOT RETURN ITEMS BEFORE CONTACTING US! The package will be refused.

Returns will be accepted within 30 days of delivery of your order. All Returns MUST have a Return Merchandise Authorization Number. This number can be obtained by e-mailing us at info@terriertoys.com with the reason for your return or calling us at (949) 228-4159. Your RMA number is good for 14 days from the date of issue. No returned merchandise will be accepted without an RMA Number. Unless the return is a result of our error, all shipping charges are the responsibility of the customer and only store credit will be issued. All products must be returned in unused condition as they were received, including original packaging, instruction book, labels, warranty cards, etc. Therefore, opened product or product with broken seals can not be accepted. A restocking charge of 15% or $5.00, whichever is greater, will be applied to all non-stock items.

Please indicate what items you are returning, the reason for the return and what action you would like us to take.
Foreign orders are non-returnable.

Address for returns:

TerrierToys LLC
Attn: Returns RMA# ….
PO Box 3191
Mission Viejo, CA 92690

Please include a copy of your invoice with the RMA clearly marked on both the invoice and the outside of the box. Also please include a note as to why you are returning the item(s). Or if you wish to exchange the item(s) tell us what item(s) you want in place of the items you are returning. Once your item arrives it will be reviewed by our returns department promptly.